Frequently Asked Questions

How will I know if my order is confirmed?
You will receive an order confirmation via email.

 

If you contact us within 20 minutes of placing your order we can cancel and replace the order. However, once an order begins processing no changes can be made. Most orders (unless items are preorder or backorder) are shipped within 24 hours. In this case, we ask that you please wait until the order arrives and follow the normal return policy procedure. Clearance items may not be returned or exchanged.

 

We are unable to make any product changes to an existing order. Please contact us immediately via email, info@fashion-synergy.com. If you contact us within 20 minutes of placing your order we can cancel and replace the order. However, once an order begins processing no changes can be made. Most orders are shipped within 24 hours. In this case, we ask that you please wait until the order arrives and follow the normal return policy procedure. Clearance items may not be returned or exchanged.

 

Most orders are shipped the next business day after they are placed. We use FedEx, DHL, USPS for all standard shipping. Pre-Orders will ship on or about the date mentioned on the product page, except in rare cases when pre-orders are not shipped because the order has been cancelled based on demand.

 

If you have an account with us, please Sign In and go to "My Orders". Click "View Order" under Order Detail & Tracking. Next to the item(s) you will see the FedEx/DHL/USPS number. Click on it to see the status of your shipment.

 

If we are unable to fill your order you will be notified via email. Your credit card/PayPal account will not be charged. You can also check the status online by signing in to your account and going to "My Orders".

 

A Pre Order item is one that you are ordering before we have it in inventory. All preorders are charged on the 6th day since the order is placed. You may cancel a pre order item up until the time your order has begun processing. To cancel a preorder item please contact us via email at shipping@eastsagest.com.

 

A preorder is an item sold for the first time on our website. Be among the first to wear these hot new styles! Orders will ship on or about the date mentioned on the product page. A backorder is a product which we currently don't have in stock but we are accepting new orders for it and, just like preorders, will ship on or about the date mentioned on the product page. 

 

You may click the search bar in the upper left corner of every webpage and type in what you would like to find. You can use the search by a style name or category.

We accept Visa, MasterCard, American Express. 

 

Most orders are shipped the next business day after they are placed. We use FedEx/DHL/USPS for all orders in the continental US. Orders arrive within 14 business days. Due to nationwide shipping volume, you may experience a delay. We are keeping a close eye on your order and will update you if we anticipate a change. We appreciate your patience.

 

No, we cannot ship to P.O. Boxes. We ship everything via FedEx/DHL/USPS need a street address for delivery.

 

We offer shipping to worldwide. Please allow about 2-3 weeks for delivery.

 

At this time we can only have one shipping address per order. However, you may place multiple orders.

We gladly accept returns of UNWORN merchandise within 30 days of delivery except clearance items, which are final sale and may not be returned or exchanged. Returns will be refunded to the original method of payment.

 

You may obtain a return authorization by e-mail, shipping@eastsagest.com. You will then be able to print a prepaid return shipping label. You may drop the package at any FedEx location. We gladly accept returns of unworn merchandise within 30 days of delivery. This excludes clearance items which may not be returned or exchanged.

 

Once you have dropped off your return at a FedEx location, your return will be checked in and the refund or the exchange order will be processed. To prevent a delay in refund, returns must be shipped back within 7 days since the return label was issued. Do not ship items back through any other means other than the prepaid return label that we provide as package may be returned to you.

 

You will be able to choose your exchange online and if the item is in stock, it will be shipped as soon as you drop off your item at a FedEx location. If your exchange item goes out of stock before your original order is scanned via FedEx, your original order will be refunded. If you wish to exchange for a different style or color, please place a new order for the style/color you would like. When you call customer service please have your new order number handy so they can file the return as an exchange and a full refund will be issued once the merchandise is received at our warehouse. To prevent a delay in refund, returns must be shipped back within 7 days since the return label was issued.

 

If you receive damage or defective items, please notify us immediately via email, and we will send you a return label. As soon as the item is sent back a full refund will be issued.